By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time.
Use of the Site
1. Content provided on this site is solely for informational purposes.Comment or feedback expressed on this Site are those of the individual posting such content and may not reflect our opinions.
2. You are responsible to ensure the safe and secure of the account login credentials. The site shall not be responsible for any loss or damage of any kind as a result of unauthozed of your account.
3. By registering an account or subscribing to newsletter, you agreed to provide accurate information about yourself and promptly login to member area to update the info if there are any changes. You may also notify the site admin of the changes.
Trademarks and Copyrights
All product name, logo, images, brand, etc are trademark of their respective owners. All rights are reserved.
Termination
In case breach of any of our site policy or terms and conditions, we have the rights to suspend, terminate your account in any circumstances with or without prior notice. We may exercise the rights to terminate your account based on our decision if that is deemed appropriate and suitable to protect the interest of other users.
1. We process order 2 times a day with the cut off time 12.00 noon and 4.00pm daily. If you order after the last cut off time, item will be shipped only the next working day.
2. All items must be paid in full before we process the delivery.
3. We use DHL Express for all delivery to West and East Malaysia. The delivery charges will be shown once you check out your purchase in the shopping cart
1. We do manual and thorough inspection before deliver your product. However, in case of product faulty, all our products come with 14-day warranty from the product delivery date.
2. Items that are qualify for refund/exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and email it to us. Original packing in ts original condition is required. Any used, scratches or damages caused by own careless will not be accepted
3. If product exchange request was due to customer mistakes (for eg ordered blue color but request to change red color), the request will be subjected to admin’s approval provided that the item is still is its original conditions.
4. In case of refund, it will be credited into customer bank account.
RETURNS POLICY
As each item is custom made to order, returns are only accepted if the item is damage on arrival or if the wrong item was received. If this does occur, please contact us within 24 hours. Item must be returned unworn and in its original condition.
Buyer is responsible to ship the item back to us and it’s the buyers responsibility until the item reaches us.
Once the item has been received by us, we will issue an exchange or a refund within 2- 7 working days, whichever the buyer prefers.
FEEDBACK
Feedback is very important to our business, we would really appreciate it if you would take the time to leave us feedback.
PLEASE contact us before leaving any neutral or negative feedback so we can try to resolve any issues you may have in a professional manner.
All issues will be dealt with efficiently as we pride ourselves on 100% customer satisfaction.
Please could you send all enquiries through email as we monitor these on a regular basis!!!
Thank you for looking have a great day! : )
If, for any reason, you are not completely satisfied with any good or service that we provide, do not hesitate to contact us and we will discuss any of the issues you are going through with our product.